Managed Intake & Support (Customer Service Division)
24/7/365 mission-critical intake for US businesses.
Support24’s Managed Intake & Support unit is built for organizations that cannot afford to miss a single call.
We provide 24/7 mission‑critical phone intake for:
- Law Firms
- Insurance Agencies
- Real Estate & Property Services
- Medical Billing & Healthcare Revenue Cycle teams
Every interaction is handled by 100% native North American speakers, managed on‑site by American leadership in Southeast Asia. You get the clarity, cultural alignment, and professionalism of a domestic hire, with the cost efficiency of an offshore operation.
Because our teams are fully managed and ‘fully burdened,’ you avoid the hidden costs of in‑house staffing — US payroll taxes, healthcare, benefits, overtime, and constant recruiting. Most clients see a 40–60% reduction in fully‑loaded cost per seat while actually improving answer rates and customer experience.
We plug directly into your existing stack with full CRM integration — including Clio, Salesforce, and other leading systems — so every call, lead, and outcome is logged in real time. Your partners, adjusters, tenants, or patients get a live human every time, and your team sees the data immediately.
The result: you never miss a lead after 5 PM, on weekends, or during seasonal spikes. Support24 keeps your front line on 24/7/365 so your in‑house team can focus on higher‑value work, not chasing voicemails.
Outbound Sales & Lead Generation (Sales Division)
Performance-driven outbound engines built to keep your pipeline full and your closers busy.
Support24’s Outbound Sales & Lead Generation division is designed to keep your pipeline full. We build dedicated ‘Sales Pods’ that function as a performance‑driven outbound engine for US companies. Each pod is a tight unit of sales development reps (SDRs) focused on one job: creating qualified opportunities for your closers.
We do the heavy lifting at the top of the funnel. Our team navigates gatekeepers, validates buying authority, and qualifies need, timing, and budget. Your US sales team spends their time where it counts — speaking only with warm, pre‑qualified prospects.
Our pricing model is simple: a base retainer plus a performance kicker tied to meetings set or revenue impact. That way, our incentives stay aligned with your growth targets instead of just hours worked.
Support24 reps operate with high‑velocity outreach, using culturally aligned, native‑level speakers who understand US business idioms and industry jargon. You get a predictable flow of conversations without carrying the fixed overhead of an in‑house team.
ROI-Driven Sales Services
- Precision lead mining and list building
- Outbound SDR cold calling
- Strategic appointment setting
- Multi-touch outreach campaigns
- Performance-based pricing